FAQ

A: Project timelines can vary depending on factors such as square footage, material type, product availability, and shipping times. Once we review your project details, we’ll provide an estimated schedule so you know exactly what to expect.

A: Absolutely! Our vendors are happy to provide samples of any product you’re interested in. We’ll make sure you have the opportunity to see and feel the materials before making your final decision.

A: Yes. All of our flooring products include a manufacturer’s warranty, which varies depending on the brand and material you choose. These warranties typically cover manufacturing defects and issues related to product performance under normal use. We’ll provide the specific warranty details for your selected flooring at the time of purchase, so you’ll know exactly what’s covered and for how long.

A: No, all of our estimates are completely free. We’re happy to provide a detailed quote so you can make an informed decision with no obligation.

A: The cost of your flooring project can vary based on several factors, including the total square footage, type of material selected, labor requirements, and any additional preparation or customization needed.

A: We recommend clearing the installation area by removing all valuables, fragile items, and small furniture. Make sure pets and children are kept safely away from the workspace. If large furniture needs to be moved, let us know in advance so we can discuss arrangements before the installation date.

A: Yes, we can remove and dispose of your old flooring if needed. Please note that demolition services may affect the total cost of your project. We’ll include this option in your estimate if you’d like us to handle it.

A: Typically, the customer is responsible for moving furniture and personal belongings out of the installation area.

A: Some dust and debris are normal during flooring installation, especially during demolition or cutting. Our team takes steps to minimize the mess and will clean up the work area once installation is complete. We have a partnership with a trusted dustless floor removal company for repairs and replacements.

A: The wait time depends on the type of flooring installed. For example, hardwood floors may need 24 hours to set, while vinyl or laminate floors can often be walked on right away. Your installer will provide specific guidance based on your flooring type.

A: Your satisfaction is important to us. If you experience any issues after installation, please contact us right away. We’ll review the concern and schedule a follow up visit if necessary to ensure everything meets our quality standards.

A: The best materials there are those that resist scratching, denting, and fading over time such as Porcelain/Ceramic Tile and LVP (Luxury Vinyl Plank).

A: Waterproof flooring is ideal in bathrooms, kitchens, laundry rooms, basements, and any place with moisture exposure. Common waterproof / moisture tolerant materials include Porcelain Tile, LVP (Luxury Vinyl Plank).

A: Yes, often we can install new flooring over your existing surface, which can save time and cost. However, there are some potential complications and limitations to be aware of:
Height / clearance issues: Adding flooring over existing material increases the finished floor height. This can affect door clearances, transitions to other rooms, baseboards, and appliances.
Structural / subfloor suitability: The existing floor must be level, stable, and flat. Any sagging, unevenness, or soft spots must be addressed before installing new flooring, or it may lead to failures like buckling, cracking, or separation.
Adhesion / compatibility: The new flooring adhesive or locking system must be compatible with the underlying material (e.g. tile, vinyl, concrete, wood). Some materials may impede bonding or cause long term issues.
Moisture / vapor barriers: If moisture is moving through the old floor (especially over concrete or in basements), you may need a moisture barrier or mitigation system before installation.
Warranty / manufacturer guidelines: Some manufacturers only honor warranties when certain conditions are met (for example, the substrate must be removed). We will always verify whether your specific flooring choice allows install over existing surfaces.

A: Proper cleaning and maintenance depend on the type of flooring (hardwood, laminate, vinyl, tile, etc.), but here are general best practices:
Daily / frequent cleaning: Sweep, dust mop, or vacuum regularly (with a soft floor setting or felt/soft wheels) to remove grit and debris that can scratch surfaces.
Damp mopping (when needed): Use a well wrung microfiber mop with a cleaner designed for your floor’s finish. Avoid excess water, never flood the surface.
Clean spills immediately: Liquids left on the floor can penetrate finishes, warp boards, or cause staining.
Use proper protection: Place doormats (indoors and outdoors) to catch dirt, use area rugs in high traffic zones, and use felt pads or soft glides under furniture legs.
Control environment: Maintain stable indoor humidity and temperature to reduce expansion/contraction in wood or engineered materials.
Periodic polishing / refreshing (if applicable): Some floors benefit from “recoat” or maintenance polishing to restore protective finish and appearance—but only when recommended for your specific material.

A: In most cases, no, steam mops and harsh chemical cleaners are not recommended (especially for wood or laminate).

A: The frequency of refinishing depends on usage, the thickness of the wood, and the quality of the finish. Many hardwood floors only need refinishing (i.e. sanding and applying a new surface finish) every 7 to 10 years under normal residential use.

A: How you repair damage depends on the flooring type and severity, but here are general strategies:
Minor surface scratches or scuffs (on wood): Use a manufacturer recommended touch up pen, wax stick, filler, or blending pencil that matches the floor color. Light polishing or buffing might help.
Deeper gouges / damaged planks (on wood): Replace the individual plank or section (if possible), then refinish or stain to match the rest of the floor.
Laminate / luxury vinyl: Many scratches can sometimes be masked using repair kits (fillers, markers) made for those floors. For deeper damage, replacement of the affected plank or tile might be best.
Tile / stone: Replace the broken tile or re-grout/repair the seam.
Prompt care: Clean around the damaged area, ensure the floor is dry, and follow any product specific repair guidelines.
Preventive protection: Use area rugs, felt pads, avoid dragging heavy furniture, and trim pet nails to reduce future damage.

A: Yes! We offer multiple financing options through Lendvious to help make your flooring project more affordable. You can explore our available plans and apply online by visiting our Financing Page.

A: We accept several convenient payment methods, including check, wire transfer, and major credit cards. If you have a preferred payment method, please let us know and we’ll do our best to accommodate it.

A: Yes. A deposit equal to 50% of the total project cost is required to secure materials and schedule your installation. This helps us begin ordering and preparing your project as quickly as possible.

A: The initial deposit is due before your project begins. The remaining balance is due upon project completion, once your installation has been finalized and approved.